Terms and Conditions for Bookings and Cancellations

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Terms and Conditions.

When booking for any training session, clinic, event or course, you are agreeing to the following T’s & C’s.

 

Bookings and Refunds:

With effect from 1st October 2020, ongoing for 2022.

Refunds will only be made upon receipt of a doctors or vets certificate respectively. In such cases a £5.00 administration charge will be retained.

Bookings can be made by message (text, social media etc), on our bookings page, or you are welcome to use the on the contact us  page.

 

Payment methods:

1) BACS Payments to Loyds Bank, Sort Code 30-90-49 Account Number 56774368 Please state your name and date of lesson

2) Direct Debit (ask for details)

3) Card Machine (mobile payment, signal dependant at venue)

4) Cash 

 

 INVOICES:

Invoices will be issued at the beginning of  any block bookings and must be paid for prior to the first session.

Freelance or Remote coaching will be invoiced immediately following the session.

Grooms work will be invoiced at the end of the work, for regular work, that will be weekly. 

ALL INVOICES MUST BE PAID WITHIN 24HRS OF INVOICE DATE, FAILURE TO PAY WITHIN THAT TIME MAY RESULT IN ADDED CHARGES.

 

                                 ***TRAVELLING COSTS:***   

In an effort to cut down on mileage, currently running at 20000 miles a year, which is business mileage only(!) I have applied a cut off:

I now only travel within a 30 mile radius of DL8 4UW, ( 60 mile round trip) For individual lessons, but will travel further for clinics or block yard bookings (over 4 riders)

Sessions outside these areas will now incur a travel charge, charges will vary, so please ask prior to booking.

 

 

 

Cancellations/Alterations:

Should you wish to cancel or change a booking please be aware of the following:

Cancellations made within 48hrs of the booked session will be charged at 50% of the full price.

Cancellations made within 24hrs of the booked session will be charged at FULL PRICE

Cancellation of a block booking (e.g. if you book 10 and cancel the 5th one out of the 10),  the cancelled lesson can either be moved to another date or sacrificed. NO REFUNDS will be given for that session unless agreed by Sharon Johnson Equestrian.

Fees will be waived should *severe weather conditions prevail, which deems it too dangerous to ride, and no other options are available, then the cancellation fee will be waived.

CLINIC BOOKING: Bookings are non transferable to other clinics, unless a clinic is cancelled by Sharon Johnson Equestrian.

*The severe conditions include, but are not limited to: SEVERE GALE FORCE WINDS (risk of damage to buildings, flying debris etc), Torrential flooding rain, Severe arena flooding, Ice/snow, "Heavy Rain" is NOT covered in the cancellation policy.

Cancellations MUST be made by telephone as the email is not always available to check, please do not text. If you do not contact me, and I arrive for training, you will be liable to pay 100% of the charge. The same applies should you book a remote lesson and fail to check in.

Should I be unable to attend a booked session, you will be contacted as soon as possible, no charge will be made.

Moving of previously booked slots may incur a £5.00 charge, unless changed by Sharon Johnson Equestrian.

 

Other notes:

  • Important Note: PLEASE BE READY TO COMMENCE YOUR SESSION AT THE BOOKED TIME. Due to the nature of freelance there is a lot of organisation of travelling between clients, should you be late for whatever reason, I will still need to finish your session on the scheduled time, as running over will put other clients times out and it is unfair on them. You will still be charged the full price of your session. If you choose to use part of your sessions as a warm up, this is fine, as too is already being in the arena warmed up ready. If I have time issues due to traffic or similar, I will of course complete your booked time, if you are unable to run over and I have been late, your session will be charged at an appropriate reduced rate.

 

  • ALL NEW CLIENTS will be required to complete a rider registration form. This is confidential and required for insurance purposes. Simply click here and you can download it.

 

  • All riders 16 years of age and under must be accompanied by a suitable adult, and an emergency contact given

 

  • Remote lessons (Zoom etc) are taken at your own risk, it is highly advisable to have a suitably able person at your session should an emergency arise. Sharon Johnson Equestrian accept no responsibility for accidents which occur while a remote lesson is undertaken.